Business Relationship Support Specialist

Job Description

About this role:Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com
In this role, you will:Be accountable for a complex portfolio of customersShare leadership role with managers to oversee a portfolio of accountsIdentify opportunity for process improvements within the portfolioReview and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolioVerify compliance and report identified issues for resolutionMake decisions on complex customer issuesPartner with managers to resolve issues and provides status updates on implementationsDevelop expertise in the policies, procedures, and compliance requirementsHandle complex customer issues which include escalation and resolutionLead team and serve as a subject matter expert for the departmentCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:Knowledge and understanding of middle market commercial bankingCustomer service focus with the ability to listen to customer needs and recommend solutionsKnowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)Ability to work effectively, as well as independently, in a team environmentAbility to identify cross-sell opportunities and participate in moderately complex customer transactionsTreasury experienceAbility to manage client relationshipsExcellent verbal, written, and interpersonal communication skillsIntermediate Microsoft Office (Word, Excel, and Outlook) skillsStrong attention to detail and accuracy skillsStrong organizational, multi-tasking, and prioritizing skillsFace-to-face customer service experienceKnowledge and understanding of business banking compliance controls, risk management, and loss preventionExperience partnering/collaborating with Commercial Banking Group and/or a Wholesale groupExtensive knowledge and understanding of Commercial or specialty group servicing operationsKnowledge of various systems used to support Commercial Banking clients including Hogan, WCIS, Cornerstone, TM Legal Wizard, WCAO, Relationship View, Service View, SVP & WICE
Job Expectations:This position is not eligible for Visa sponsorship This position offers a hybrid work schedule Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards #commercialbanking Location: 150 E. 42nd Street- New York, New York 10017 2500 Westchester Avenue- Purchase, New York 10571 Required location(s) listed above. Relocation assistance is not available for this position.”Pay Range: New York– New York Pay Range: $66,400 – $118,000 USD annual (this range may not be applicable to other locations) Purchase– New York Pay Range: $66,400 – $118,000 USD annual (this range may not be applicable to other locations)Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.$66,400.00 – $118,000.00Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits – Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementPosting End Date:20 May 2025*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.